Showing Snafus Sellers in Carlsbad Need to Know About
No matter how prepared we are, and how carefully we craft showing instructions for the MLS so agents will know the procedure to follow for showing, snafus can and do occur.
It may be carelessness on the part of the agent, a change of heart by the buyers at the last minute, failure to read or follow the showing instructions, delays due to traffic, or simply human error.
But showings do not always go according to plan, although these are the exception. Best to be prepared and aware it could happen.
I had a showing scheduled at my listing recently, with a 1 hour window of time. That’s a pretty broad time frame for the buyers to show up, although when showing lots of homes, especially in a broad area, timing can be a challenge.
The seller dutifully prepared the home for showing and left before the appointed time. 15 minutes before the end of the showing window a text message came in that the showing was not going to happen.
The seller was, not surprisingly, ticked off, having taken time to clean and straighten, and then spending time away from home for nothing.
Sometimes agents do not call far enough in advance, per the instructions, to make an appointment either with the seller or through the agent.
Perhaps the advance notice is excessive (and that in itself can impact showings), but not following the directions tends to cause annoyance for sellers and perhaps even an unwillingness to cooperate.
Being early or late, or not showing at all without calling, are probably the most frequent snafus. Being aware of these potential problems can at least help you, the seller, take it all in stride, especially when it can be tough to keep your home “show ready” all the time.
Here are some thoughts on showings:
1. Be as flexible as possible when things go awry. Buyers and agents are human, too, and things happen. Yes, it can be annoying but it’s better to not sweat the small stuff in the overall scheme of things related to selling your home
2. Do not restrict the showing availability unless you really need to – seller works at home, small kids napping, illness, the elderly. The more available the home the better. And consider that substantial advance notice is another hindrance.
3. Make sure showing instructions are clearly defined and agreed upon between you and your agent, and that these are clearly spelled out in the listing. Many times I have followed what was said in the MLS only to be told by the seller that was not correct. Somewhere there was a big disconnect and poor communication.
5. If agents are to call you for appointment, make sure you answer the phone and return all calls or text messages promptly. You, too, need to cooperate with the people who want to see your home to make it available. You DO want to sell it don’t you? And if the instructions say shows are between X and Y, then make sure you keep your commitment.
6. Make sure the key works easily. This is often a problem – the key sticks, or you have to play with it for some time to get the door open, or the key may simply not work one time. Talk about a bad first impression. Why make it the buyer’s and agent’s problem that the door is not easy to open?! We often see elaborate instructions in the MLS about how to get the key to work. I say, just get that front door and key fixed.
All of this really is in the spirit of cooperation and consideration among those selling and buying and their agents.
Why make it difficult if you are truly serious about selling.
And if you are buying, consider being courteous, like showing up on time or calling if there is a problem.
Sure sometimes you get to the home or the neighborhood and decide it will not work and you don’t want to waste time.
A well-placed call is simply a courtesy.
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