When You Pay Discount You Fly Discount
I took a discount airline on one of my 6 recent East Coast trips. Never again.
I learned that when you pay discount, you fly discount. I won’t get into the issues with checking in.
This had to be the most physically cramped plane I have ever flown…and I have been in many. And it was visibly old and tired in many ways. A 1 hour flight would have been 1 thing; almost 6 hours was quite another.
The fare was pretty good – in fact the best I could find for my schedule, but even that was $479.
But then, when checking in on-line I found you HAD to pay for baggage, whether you checked it or not…$35 each way for carry-on and more if you did it at check-in the day of the flight. That kinda took away the great fare.
And you also had to pay for everything on board – a bottle of water, juice, coffee, etc. was $3, snacks ran from $2 to 4, you get the idea.
At least there wasn’t a quarter machine on the restroom door (although I heard there was an airline in Europe that, for a period of time, was charging for use of the restroom until the public got so outraged they stopped).
It really made me think that you DO get what you pay for, most of the time, especially when you are trying to save money. It’s one thing to not over-pay, or perhaps, with some things, pay less than market value. But you have to wonder if discounting really is worth it in some cases.
And in the case of “Discount Air,” a number of hidden costs turned a discount into something else entirely.
Perhaps that’s what griped me the most – not knowing the reality of my discount flight in advance.
Everyone wants to get what they pay for.
And to know what they are paying for.
It’s true in our business, and others as well. And even if you are not paying for it at the time (e.g., home buyers and sellers before closing), there is an expectation of a certain level of service.
Some expect discount services and are OK with that, but others don’t.
Are your clients getting what they pay for? However you define it?
Are YOU Discount Air?
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