Carlsbad Real Estate News and Views: Buyers and Sellers – Are You Going to be Traveling?

Here's the REAL scoop on living in Carlsbad ~ beaches, things to do, places to eat, community events, and of course neighborhoods, homes and the Carlsbad real estate market in general, including surrounding communities like Encinitas, Cardiff, San Marcos, Oceanside, Solana Beach and Del Mar.

Buyers and Sellers – Are You Going to be Traveling?

Buyers and Sellers – Are You Going to be Traveling?

 

A key question for our buyers and sellers is “are you going to be traveling?”

 

Whether you are in a transaction with a client, or expecting to be, an essential question to ask a buyer or seller is if they are going to be traveling, when, and where.

 

Why is that?

 

traveling on a jet

 

Today’s technology allows us to be in contact in many places we might be traveling around the globe on our smartphones, ipads or laptops. It’s possible for people in different parts of the world to Docusign documents, respond to questions, and so on at any time.

 

But time differences, which can be significant if someone is in Asia for example, and lack of Internet access (yes, it DOES happen with no Wifi, storms, and power outages) can prevent communication with our buyers or sellers that may be time sensitive.

 

What happens if a great offer comes in with a deadline, and the sellers are in Europe enjoying their vacation with no Internet access?

 

What do you do when you need to respond to a repairs request within a certain contract deadline and the buyers are off enjoying Tahiti but without the ability to receive calls, texts, or emails, or to respond?

 

What happens when either buyers or sellers take a vacation without letting you know, or a sudden business trip takes someone away and there is no Wifi?

 

It makes sense to check in with our clients to see if they are going to be traveling, when, and even where so we can plan accordingly. This is particularly important when there are key dates in the contract.

 

And a reminder that they need to be accessible while on vacation during a transaction is helpful. Not everyone is tied to their smartphones all the time

 

And while most people seem to be pretty good about telling us of travel plans, I have had several situations where people just disappeared for days and were unreachable. When we did connect the response was…oh, we forgot to tell you.

 

Of course it works both ways if we are traveling ourselves during a transaction. We need to make sure we can communicate as needed, or have the appropriate coverage during our travels so important dates don't get missed and the transaction continues as it should.

 

It’s certainly possible to travel some distance and clients will not even know given the technology, although significant time differences (what if you are in Guam, 17 hours later, or on a boat in Antarctica?!) can be a challenge and something to keep in mind. But we have a responsibility to make sure there are no delays even when we are not readily available.

 

Do you ask your clients about their travels, when and where?

 

Do you let clients know when you are traveling, whether you are currently involved in a transaction or not?

 

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Comment balloon 46 commentsJeff Dowler, CRS • October 26 2019 05:44PM

Comments

Jeff,

You make an excellent point here is knowing whether or not one is traveling and reachable...Time is of the essence as they say...A

Posted by Ron and Alexandra Seigel, Luxury Real Estate Branding, Marketing & Strategy (Napa Consultants) 22 days ago

So true Ron and Alexandra Seigel 

Even those not traveling are sometimes not reachable when needed. Sometimes life interferes...but so often there is time to let others know, or have an alternative plan.

Jeff

Posted by Jeff Dowler, CRS, The Southern California Relocation Dude (Solutions Real Estate ) 22 days ago

Hi Jeff- All agents need to be asking their clients about possible travel plans. It shows that you are the professional that you are. You can't assume that they will tell you because they're probably more focused on their travel plans. 

Posted by Kathy Streib, Home Stager - Palm Beach County,FL -561-914-6224 (Room Service Home Staging) 22 days ago

Jeff I have never understood why anyone purchasing or selling a home would be away on vacation the week of or before the closing.  It makes life more interesting than I would like.

Posted by George Souto, Your Connecticut Mortgage Expert (George Souto NMLS #65149 FHA, CHFA, VA Mortgages) 22 days ago

I deal with a lot of military and a lot of out-of-state owners. That makes it difficult enough, but when they decide to go away for a few days, it makes it doubly difficult. Congrats on your Feature.

Posted by Mimi Foster, Voted Colorado Springs Best Realtor (Falcon Property Solutions) 22 days ago

Hi Kathy Streib 

Good point. And I don't think that buyers and sellers necessarily think about the implications of their travel plans on their transaction. Thankfully these days it's often not an issue!

Jeff

Posted by Jeff Dowler, CRS, The Southern California Relocation Dude (Solutions Real Estate ) 22 days ago

So true George Souto 

Of course so often people have plans already in place.. But making them at the last minute when it creates a challenge for the transaction...like being able to sign those loan docs...could create delays!

Enjoy the rest of your weekend!

Jeff

Posted by Jeff Dowler, CRS, The Southern California Relocation Dude (Solutions Real Estate ) 22 days ago

Good points, Mimi Foster 

It's important that we think ahead and ask the appropriate questions Of course sometimes things just come up at the last minute and you have to find a way to deal with it!

Jeff

Posted by Jeff Dowler, CRS, The Southern California Relocation Dude (Solutions Real Estate ) 22 days ago

Morning Jeff.

Congrats on the feature.  So far, knock on wood, it has never happened to me, but the day is just getting started.  

Posted by James Dray, Exceptional Agents, Outstanding Results (Fathom Realty) 21 days ago

Those pesky time changes can be a real issue. Good advice!

was there ever such a group as the wonderful people on active rain?Thank you so much   Thank you for the birthday wishes. You are great and I love this post 

Posted by Lise Howe, Assoc. Broker and Attorney Licensed in DC, MD, VA, (Keller Williams Capital Properties) 21 days ago

Good morning Jeff. Travel and communication have become interlinked in our world. Enjoy your day!

Posted by Wayne Martin, Real Estate Broker - Retired (Wayne M Martin) 21 days ago

Good morning Jeff - I guess we just take it for granted but we should be double checking.  Sometimes technology is not available or fails us.

Posted by Grant Schneider, Your Coach Helping You Create Successful Outcomes (Performance Development Strategies) 21 days ago

I have clients that travel and I am part of their travel planning...

Posted by Richie Alan Naggar, agent & author (people first...then business Ran Right Realty ) 21 days ago

Hi James Dray 

Well it could happen to anyone but with today's technology it's less likely. The bigger issue just may be lack of responsiveness by some people.

Jeff

Posted by Jeff Dowler, CRS, The Southern California Relocation Dude (Solutions Real Estate ) 21 days ago

Hi Jeff,
I love today's technology for keeping in touch. I remember the days when no such technology then along came the Fax machine and we thought we were in Heaven.  LOL

Posted by Carol Williams, Retired Agent / Broker / Property Manager (Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals.) 21 days ago

Thanks Lise Howe 

No doubt many of us have run up against issues with time differences and people traveling, including ourselves. Hope you had a wonderful birthday!

Jeff

Posted by Jeff Dowler, CRS, The Southern California Relocation Dude (Solutions Real Estate ) 21 days ago

So very true Wayne Martin  Communication with today's technology is pretty amazing, most of the time.

Jeff

Posted by Jeff Dowler, CRS, The Southern California Relocation Dude (Solutions Real Estate ) 21 days ago

Grant Schneider 

Good point! It IS improtant to not take it for granted. We get so used to technology working a certain way yet traveling can often interfere, even here in the US where there are places with no cell service. And I suspect buyers and sellers are not always thinking about a potential lack of communication due to tech issues.

Jeff

Posted by Jeff Dowler, CRS, The Southern California Relocation Dude (Solutions Real Estate ) 21 days ago

Communication is a big part of any transaction and if you are not in the same time zone it is a challenge. If everyone is aware ahead of time then accommodations can be made.

Posted by Jane Peters, Los Angeles real estate concierge services (Home Jane Realty) 21 days ago

Good for you Richie Alan Naggar 

Ah yes, Carol Williams and having to find a pay phone to make calls!

Jeff

Posted by Jeff Dowler, CRS, The Southern California Relocation Dude (Solutions Real Estate ) 21 days ago

True enough Jane Peters  I think we all get so used to the technology being available that we just take it for granted that it always will be there when needed. Planning ahead makes so much sense! And big time zone differences can create all sorts of challenge if you are not prepared, and aware!

Jeff

Posted by Jeff Dowler, CRS, The Southern California Relocation Dude (Solutions Real Estate ) 21 days ago

Hi Jeff,

This is a great question to keep in mind, which may not seem like an obvious one to ask when stating a transaction. I am adding it to my list of "Servicing the Seller". I recently learned about the RON technology - audio-visual technology for electronic notarization, and it should help, however, it has to be arranged well in advance. 

Posted by Steffy Hristova, Tempe AZ Realtor - Your Home Close to Your Work! (HomeSmart Elite Group Tempe AZ Tel: 480-966-9353) 21 days ago

Hi Steffy Hristova 

I have run into issues several times with transactions because of various people traveling, or not being available for some other reason, so it's good to ask.

I haven't heard of electronic notarization. There are certain real estate documents in CA that require the signers share a thumbprint and their signature in the record book - wonder how that would work?!

Jeff

Posted by Jeff Dowler, CRS, The Southern California Relocation Dude (Solutions Real Estate ) 21 days ago

Jeff, I watched a short video how the process worked. I haven't been through it myself, but next year it will be starting to be implemented by several title companies.

Posted by Steffy Hristova, Tempe AZ Realtor - Your Home Close to Your Work! (HomeSmart Elite Group Tempe AZ Tel: 480-966-9353) 21 days ago

Congrats on the feature Jeff Dowler, CRS.  

This does seem to be an issue every once in a while.  Listing agents need to be able to get in touch with their sellers. If it is impossible to reach them, maybe it is better to temporarily take the home off the market. 

Posted by Sheri Sperry - MCNE®, (928) 274-7355 ~ YOUR Solutions REALTOR® (Coldwell Banker Residential Brokerage) 21 days ago

Hi Sheri Sperry - MCNE® 

Thankfully with technology being as it is, it's less a problem than in the past. I've had a few challenges with both buyers and sellers but it all worked out...just some tense moments!

Jeff

Posted by Jeff Dowler, CRS, The Southern California Relocation Dude (Solutions Real Estate ) 21 days ago

Good reminder Jeff! I believe, I had it happen once that I wasn't able to get a hold of a seller because he was out of town, and missed to get an initial in time. Thankfully! The buyer wanted the house, and was understanding.. we moved forward without any issues, but I do know that we can't take this kind of a response for granted. 

On another note, thank goodness for DocuSign technology! I've sold homes to people in Europe, and I've sold homes to people from Europe  I don't know how we were able to function before the rise of e-signatures! 

Posted by Andrea Bedard, M.A.; REALTOR® Silver Spring, MD and beyond (Thompson Company, REALTORS®) 21 days ago

Yes, it's really important to know when clients will be out of town, just in case. Great reminder.

Posted by Kat Palmiotti, The House Kat (406-270-3667, kat@thehousekat.com, Broker, Blackstone Realty Group - brokered by eXp Realty) 20 days ago

Hi Andrea Bedard 

Yes, Docusign is wonderful. I've had people sign in Guam, Japan, Portugal, Germany, and other places. What would we do without it?

Jeff

Posted by Jeff Dowler, CRS, The Southern California Relocation Dude (Solutions Real Estate ) 20 days ago

I just had an offer where the buyers are going on a 14 day cruise, so they make an offer and then leave. Wifi is poor at best on a cruise ship and of course we can not get quick answers. The seller decided to move on with no response. My question was who makes an offer then leaves for 2 weeks?

Posted by Scott Godzyk, One of the Manchester NH's area Leading Agents (Godzyk Real Estate Services) 20 days ago

No argument here Kat Palmiotti 

I always ask, and sometimes more than once, since clients might be taking a short trip that was not planned. Thank goodness for our technology, and that so many sellers are buyers are pretty adept at it.

Jeff

Posted by Jeff Dowler, CRS, The Southern California Relocation Dude (Solutions Real Estate ) 20 days ago

This issue is seemingly cropping up more and more these days, Jeff Dowler, CRS ... whether for business or leisure.  It happens with we Lenders too ... and can definitely put a kink in the mortgage process for sooooo many reasons  ...

Gene

 
Posted by Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi, 708.921.6331 - 40+ yrs experience (NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656) 20 days ago

Hi Scott Godzyk 

One does have to wonder about the lack of planning. Although I suppose a trip was planned and then the house came along...but at least make arrangements to be available in some way if at all possible if you are genuinely serious about buying.

Jeff

Posted by Jeff Dowler, CRS, The Southern California Relocation Dude (Solutions Real Estate ) 20 days ago

Hi Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi 

Oh I can see all kinds of issues with getting a loan if someone is traveling, especially if they do not have access to necessary documentation.

I know when we were traveling in St. Martin way back when we were buying our first house in CA we had to spend hours at a local fax machine and a shared computer to take care of paperwork. No Wifi where we were.

Jeff

Posted by Jeff Dowler, CRS, The Southern California Relocation Dude (Solutions Real Estate ) 20 days ago

Thanks Jeff- I always look forward to your posts..

Posted by Robert Hicks (United Country River City Realty) 20 days ago

Thank you for the reminder.  We shouldn't assume the client will let us know.

Posted by Laura Forman, Your Brevard Premier Property Specialist (National Realty of Brevard www.LauraSellsBrevard.com) 20 days ago

Thank you Robert Hicks I'm glad you enjoy them.

This one comes from several recent experiences!

Jeff

Posted by Jeff Dowler, CRS, The Southern California Relocation Dude (Solutions Real Estate ) 20 days ago

That's true Laura Forman 

And it's better to not assume they will, since I bet some do not even consider that this could be an issue.

Jeff

Posted by Jeff Dowler, CRS, The Southern California Relocation Dude (Solutions Real Estate ) 20 days ago

Absolutely true! Thanks for sharing!

Today’s technology allows us to be in contact in many places we might be traveling around the globe on our smartphones, ipads or laptops. It’s possible for people in different parts of the world to Docusign documents, respond to questions, and so on at any time.

Posted by Sham Reddy CRS, CRS (H E R Realty, Dayton, OH) 19 days ago

Hi Jeff... I am always current with my clients' travel plans and they with mine. A successful transaction depends on timely communication and with all the tools at our disposal these days, distance need not be an impediment.

Posted by Nina Hollander, Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor (Coldwell Banker Residential Brokerage ) 19 days ago

Hi Jeff - regardless of advances in technology,  good communication remains important in real estate. Questions and so much more. 

Posted by Michael Jacobs, Los Angeles Pasadena 818.516.4393 19 days ago

Agreed!!  I also appreciate it if the lender plans to be out of town while I'm in the middle of a deal.  I regularly ask this question of my sellers and buyers.

Posted by Mary Hutchison, SRES, ABR, Experienced Agent in Kansas City Metro area (Better Homes and Gardens Real Estate-Kansas City Homes) 19 days ago

Excellent points Sham Reddy CRS as long as the technology is working!! It does make life easier when traveling!

Jeff

Posted by Jeff Dowler, CRS, The Southern California Relocation Dude (Solutions Real Estate ) 17 days ago

Distance should not be a problem in most cases, I think Nina Hollander . It certainly makes sense for all parties to be aware of either travel plans or when someone will not be available for an extended period of time.

Jeff

Posted by Jeff Dowler, CRS, The Southern California Relocation Dude (Solutions Real Estate ) 17 days ago

So true about communication, Michael Jacobs  There's so much that happens in our real estate transactions, especially in the early days.

Jeff

Posted by Jeff Dowler, CRS, The Southern California Relocation Dude (Solutions Real Estate ) 17 days ago

Mary Hutchison, SRES, ABR 

Oh, yes, knowing if the lender will not be around is essential - you sure don't want problems with the loan or delays. My preferred lender ALWAYS lets me know, and always has coverage.

Jeff

Posted by Jeff Dowler, CRS, The Southern California Relocation Dude (Solutions Real Estate ) 17 days ago

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